Wednesday, January 7, 2015
Alorica Pays $275M For BPO Business, Tops 48,000 Employees
Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. Alorica said that those businesses represented approximately $580M in revenues for West in 2014. Alorica said it has also hired 1,500 nearshore employees in Jamaica and Mexico, 5,400 offshore employees in the Philippines, and 18,400 domestic employees to the company--bringing the company's total employee base to over 48,000. Alorica said the combined companies will now have a projected $1.2 billion in revenues in 2015.