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PDMA: How Three Dimensions of Customer Experience Give You the Wow Factor
Date: November 17, 2009
Location:Irvine
PDMA: How Three Dimensions of Customer Experience Give You the Wow Factor. Dr. Joely Gardner from Human Factors Research will introduce several structured yet flexible approaches to truly understanding and integrating both the functional needs and WOW needs of your customers into your products and services. See http://pdma.org/chapter_events_detail.cfm?pk_event=444
More information: http://pdma.org/chapter_events_detail.cfm?pk_event=444
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