| ITIL and the Process Oriented Approach to Quality. SCQAA. ITIL is a hot topic in IT circles today with much interest and emphasis being placed on its understanding and implementation at the individual as well as organizational level. This gives rise to a need for a good understanding of what ITIL is and how it benefits the IT services industry. Join experienced ITIL trainer and consultant Vivek Shrivastava for a practical introduction to ITIL in an interactive and informative seminar on July 14, 2010. See http://wwwscqaasfitil.eventbrite.com/ |
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