| "Business Behavior: Process, Rules, and Knowledge" Data Management Association. Business process, business rules and business knowledge management are so intertwined that separating them into separate activities almost guarantees that there will be gaps and discrepancies in handling core business events. If the business wants the customer experience to be consistent regardless of channel, then they must integrate how they manage the three aspects of their business modeling: processes, policies and rules, and knowledge. See http://www.dama.org/public/pages/index.cfm?pageid=319 |
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