Citrix Online Rolls Out New Web Support Product

Santa Barbara-based Citrix Online said Wednesday that it has rolled out a new software product that the firm is aiming at remote web support. According to Citrix, the new service, GoToAssist Express, is a version of the firm's remote support service which will allow individuals and small businesses to provide online, technical support to clients. The firm said the new web support service will cost $9.95 for any 24-hour period through a "day pass", and supports PCs and Macs. Citrix also said it has unveiled a new version of the firm's corporate web support product, GoToAssist Corporate, which adds Mac support, multiple monitor support, ability to reboot a client's computer, and a simple user interface. Both software packages allow customer service representatives to log into a customer's computer and fix software configuration and other issues remotely via an Internet connection.