Wednesday, August 31, 2011
Citrix Ties GoToAssist Into Salesforce.com
Citrix Systems said today that it has connected its remote support service, GoToAssist, into Salesforce.com. Citrix said that its customers can now directly launch support sessions from a case within Salesforce.com, with details of support sessions being recorded directly in Salesforce.com. The company said the new GoToAssist for Salesforce is available via the AppExchange. Citrix GoToAssist is develped by the online services division of Citrix, which is based in Santa Barbara.