Wednesday, February 21, 2007

Fonality Upgrades Call Center Software

Los Angeles-based Fonality has upgraded the firm's PBXtra Call Center Edition product, saying today that it has added the ability to manage call queues and to support home-based workers and agents on cell phones. The 3.5 version of the firm's software also provides companies with ability to record and monitor calls. Fonality's PBXtra product is a version of the open source Asterisk PBX software modified for providing call center functionality.