Wednesday, February 26, 2014
Nimble Partners With Call Center Software Developer
Santa Monica-based Nimble, which develops contact management software-as-a-service, has linked up its tools with call center software developer Talkdesk. According to Nimble, the move will automatically pair information from a customer's contact history to Nimble's contact records and customer data. Nimble said the link is aimed at helping companies create virtual, social call centers for their sales teams. Financial details of the link were not announced. The integration includes automatic synchronization of contact data across the two software products, including emails, calls,chats, tickets, notes, and more.