ServiceNow Signs FICO As New Customer

San Diego-based enterprise IT services software provider ServiceNow said today that its software-as-a-service is being used by FICO, the provider of credit scoring services. According to ServiceNow, FICO is using its software to improve its IT operational processes and for self-service support. Financial impact of the win was not announced. ServiceNow said its software is replacing a legacy, IT system. FICO is using ServiceNow for incident, problem, change, configuration and request management.