Shackleton Equity Partners Buys SafeHarbor

Beverly Hills-based private equity firm Shackleton Advisors announced today that it has acquired SafeHarbor Technology, a Seattle-based provider of software for managing inbound telephone, email, and chat requests. Financial terms of the deal were not disclosed. SafeHarbor provides software used to service customer requests and reduce customer support costs, and counts IBM, American Airlines, T-Mobile, Sprint, and SunTrust as customers. Shackleton said that it has appointed Greg Clark, previously President of SafeHarbor, as new CEO at SafeHarbor. SafeHarbor was venture backed by Covestco, OVP Venture Partners, Washington Mutual Bank, and Wheatley Partners. Shackleton also owns CyberGlove Systems, which it acquired from Immersion Corporation in March.